Privacy Policy – How r85 com Protects Your Personal Data

1. Introduction

This Privacy Policy applies to the r85 com platform, including the website at r85com.vu and the official mobile application. It describes how r85 com collects, processes, stores, and protects personal information provided by players in the Philippines.

By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, please do not use the platform.

r85 com processes personal data only for the purposes stated in this policy and does not sell personal information to third parties for marketing purposes.

2. Information We Collect

The types of personal information we collect depend on how you interact with the platform. The main categories are:

3. How We Collect Your Information

We collect information through the following means:

• Directly from you — when you register, complete KYC, make a deposit, place a bet, or contact support.
• Automatically — through platform activity logs, session tracking, device data, and cookies when you use the website or app.
• From payment processors — when you make a deposit or withdrawal via GCash, Maya, or Philippine bank transfer, transaction confirmation data is shared with us by the payment provider.
• From identity verification services — when you submit a government-issued ID for KYC, we may use a third-party verification service to validate the document.

We do not collect data from social media profiles or purchase personal data from external data brokers.

4. How We Use Your Information

Your personal data is used for the following purposes:

• Account management — creating and maintaining your r85 com account, processing logins, and verifying your identity.
• Transaction processing — handling deposits in PHP and processing withdrawal requests securely.
• KYC compliance — verifying that you meet the 21+ age requirement and confirming your identity before withdrawals are released.
• Platform security — detecting suspicious activity, preventing fraud, and investigating potential breaches of the Terms and Conditions.
• Customer support — responding to queries, resolving disputes, and maintaining records of support interactions.
• Responsible gaming — monitoring account activity to identify signs of problem gaming behaviour and applying self-imposed limits when requested.
• Service improvement — analysing aggregated, anonymised usage data to improve platform performance and user experience.
• Communications — sending you account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts. We do not send unsolicited marketing emails without your consent.

5. Sharing of Information

r85 com does not sell your personal information. We may share data with the following categories of parties, strictly for the purposes outlined in this policy:

• Payment processors — GCash, Maya, and Philippine bank partners receive the transaction data required to process your deposits and withdrawals.
• Identity verification providers — third-party KYC services that validate government-issued IDs receive only the information needed to confirm identity.
• Technology and hosting providers — infrastructure partners who store and process platform data are bound by confidentiality agreements and are not permitted to use your data for their own purposes.
• Legal and regulatory bodies — where we are legally required to disclose information, for example in response to a lawful court order or a financial investigation.

Any third party that processes personal data on behalf of r85 com is required to maintain appropriate security standards and use the data only for the specific purpose for which it was shared.

6. Data Security

r85 com applies multiple layers of security to protect personal information:

• SSL/TLS encryption for all data transmitted between your device and our platform.
• OTP (one-time password) authentication on every login session to prevent unauthorised access.
• Restricted internal access — staff access to personal data is limited to those who need it for legitimate operational reasons.
• Encrypted storage for sensitive data including KYC documents and financial records.
• Regular security reviews of platform infrastructure and data handling processes.

While we take data security seriously and implement industry-standard measures, no system is completely immune to risk. You are also responsible for keeping your login credentials private. Never share your password or OTP with anyone — r85 com support staff will never ask for your OTP.

If you believe your account has been compromised, contact us immediately at [email protected].

7. Data Retention

We retain personal data for as long as your account is active and for a reasonable period after account closure, as required to meet our obligations around transaction records, fraud prevention, and dispute resolution.

KYC documents and financial transaction records are retained for the period required to comply with applicable record-keeping requirements. After this period, data is securely deleted or anonymised.

If you request account closure, we will action the closure and remove non-essential data. Data that must be retained for compliance reasons will be kept for the minimum period required and will not be used for any other purpose.

8. Cookies and Tracking

The r85 com website and app use cookies and similar tracking technologies to support platform functionality. The main types are:

• Essential cookies — required for the platform to function. These manage your session, keep you logged in, and enable core features like the bet slip and account balance display.
• Analytics cookies — used to understand how players navigate the platform, which sections are visited most, and where errors occur. This data is aggregated and not linked to individual accounts for marketing purposes.
• Security cookies — help detect unusual activity, such as multiple failed login attempts from the same device.

Most browsers allow you to control cookies through your settings. Disabling essential cookies will affect the platform's functionality. Analytics cookies can generally be turned off without affecting your ability to use the platform.

We do not use third-party advertising cookies or share cookie data with social media platforms.

9. Your Rights

As a player in the Philippines, you have the following rights regarding your personal data held by r85 com:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your personal information is inaccurate, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data, subject to our legal retention obligations.
• Right to object — you can object to specific uses of your data, such as receiving non-essential communications.
• Right to data portability — you can request your data in a commonly used format where technically feasible.

To exercise any of these rights, contact us at [email protected] with the subject line "Data Request". We will respond within a reasonable timeframe. We may need to verify your identity before processing the request.

10. Protection of Minors

The r85 com platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we identify or are made aware that a person under 21 has registered an account, that account will be suspended immediately and any personal data associated with it will be deleted in accordance with our retention policy.

Parents and guardians who believe a minor may have registered using their details should contact support immediately at [email protected].

Full details about our age verification process and responsible gaming commitments are available on the Responsible Gaming page.

11. Changes to This Policy

r85 com may update this Privacy Policy from time to time. When material changes are made, we will notify active account holders through the platform or by email. The "last updated" date at the top of this page will always reflect the most recent revision.

Continued use of the r85 com platform following an update means you accept the revised policy. If you disagree with any changes, you can request account closure by contacting support.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

• Email: [email protected]
• Live chat: Available 24/7 through the r85 com app
• Serving: Players across the Philippines

For data-specific requests (access, correction, deletion), please use the subject line "Data Request" in your email so we can route it correctly.